Internal Information
is vital to the successful management of the organisation. The information may be available from a number of sources within the organisation, for example:
- Marketing and sales information on performance, revenues, markets shares, distribution channels, etc.
- Production and operational information on assets, quality, standards, etc.
- Financial information on profits, costs, margins, cash flows, investments, etc.
- Internal documentation such as order forms, invoices, credit notes, procedural manuals.
External Information
happening beyond the boundaries of the organisation. This covers any documentation relating to a subject area produced as a summary or detailed report by an agency external to an organisation. Such information may be obtainable from government agencies or private information providers. Examples might include:
- census figures
- telephone directories
- judgments on court cases
- computer users’ yearbook
- legislation, for example
- gallup polls the Data Protection Act
- national opinion polls
- trade journals
- Ordnance Survey maps
- professional publications
- financial services agencies such
- industry standards as Dunn and Bradstreet
- the Internet
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